1. Introduction
BLS Express Australia Pty Ltd (ABN 94 702 153 026) (“we”, “us”, “our”) is committed to protecting the privacy of our customers, contractors, suppliers and website visitors. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained within it.
By using our website at https://blsexpressaustralia.site or engaging our courier and freight delivery services, you agree to the collection, use and disclosure of your personal information as described in this policy.
2. The Australian Privacy Principles
The Australian Privacy Principles set out standards, rights and obligations around how personal information must be collected, stored, used and disclosed, and how an individual may access and correct the personal information held about them. We take reasonable steps to ensure our handling of personal information complies with the APPs at all times.
3. What Personal Information We Collect
The types of personal information we may collect include:
- your name, business or company name, and ABN (where applicable);
- your email address and other contact details you provide to us;
- pickup and delivery addresses, including business or residential addresses for consignments;
- delivery instructions, authority-to-leave preferences and signature requirements;
- billing details and payment information necessary to process invoices for our services;
- records of correspondence, quote requests and booking details;
- for contractor drivers and subcontractors: information required for onboarding, verification and compliance with road transport and chain of responsibility obligations.
We do not collect sensitive information (such as health, racial or religious information) unless it is reasonably necessary for one of our functions or activities and you have consented, or the collection is otherwise permitted by law.
4. How We Collect Personal Information
We collect personal information in the following ways:
- when you submit a quote request through our website or correspondence;
- when you book or request a courier, freight or delivery service;
- when consignment details are provided by a sender or a third party who arranges a delivery on your behalf;
- when you email us or correspond with us in relation to an enquiry, booking or invoice;
- through automatic collection such as cookies and analytics data when you visit our website.
Where it is reasonable and practicable to do so, we will collect personal information directly from you. If we receive personal information from a third party (for example, a business customer supplying delivery recipient details), we will handle that information in accordance with this policy.
5. How We Use Personal Information
We collect, hold, use and disclose personal information for purposes including:
- providing, managing and delivering our express courier and freight delivery services;
- preparing quotes and responding to enquiries;
- scheduling pickups, routing consignments and providing delivery status updates;
- invoicing, payment processing and accounts administration;
- verifying the identity of customers and contractor drivers;
- complying with legal, regulatory, insurance and chain of responsibility requirements;
- resolving complaints, disputes and delivery issues;
- improving our website, services and customer experience;
- marketing communications, where you have given consent or where permitted by law.
You may opt out of receiving marketing communications at any time by contacting us using the details in section 12.
6. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for the purposes described above, including:
- our engaged drivers, subcontractors and delivery partners who perform delivery services on our behalf;
- consignors, consignees and nominated third parties in connection with a delivery (for example, a recipient whose parcel is addressed to them);
- providers of software, hosting, email, analytics, accounting and payment services that support our business;
- professional advisers such as accountants, insurers and legal advisers;
- government agencies, regulators, law enforcement bodies or courts, where required or authorised by law.
Some of our service providers may be located outside Australia. Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the recipient handles the information in a manner consistent with the APPs.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and from unauthorised access, modification or disclosure. These steps include restricting access to personal information to personnel and systems on a need-to-know basis, using password protection and secure storage practices, and retaining personal information only for as long as reasonably necessary for our business purposes or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in a secure manner.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. Cookies are small data files stored on your device. You may adjust your browser settings to refuse cookies; however, some parts of the website may not function correctly as a result. Analytics data collected through our website is generally used in aggregate form and is not intended to identify individual users.
9. Access to and Correction of Personal Information
Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details in section 12. We will respond within a reasonable period. There is generally no charge for making a request or for correcting information. In limited circumstances, we may refuse a request where permitted by the APPs, and we will provide written reasons where we do so.
10. Notifiable Data Breaches
We maintain practices designed to identify and respond to eligible data breaches. If a data breach occurs and it is likely to result in serious harm to individuals whose personal information is involved, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.
11. Complaints
If you believe we have breached this Privacy Policy or the Australian Privacy Principles, or if you have any concerns about how your personal information has been handled, please contact us using the details in section 12. We will acknowledge your complaint, investigate it promptly and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
12. Contact Us
For all privacy enquiries, access requests, corrections or complaints, please contact us:
- By email: ceo@blsexpressaustralia.site
- By post: BLS Express Australia Pty Ltd, Perth, WA, Australia
You may also reach us through our website at https://blsexpressaustralia.site or via our contact page.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, and the “last updated” date will be revised accordingly. We encourage you to review this policy periodically.